Joy Tsin Lau Chinese Restaurant
Philadelphia, PA 19107-2306
Phone: (215) 592-7228
User Reviews for Joy Tsin Lau Chinese Restaurant
07/20/2008 Posted by chairmankaga
I live in Chinatown so I'm pretty used to the language and culture barrier. It's usually not a problem, but the people here have the worst ethics and professionalism of any place in Chinatown. I went to Dim Sum with a group of six people. It was very crowded so seating was limited. One person with us was a larger man, and as we sat down they insisted that he sit on the inside since he may block the aisle from carts going through. We just brushed it off ans sat down. We had to ask 4 times for water and when they gave it to us is was warm with no ice...probably bathroom water. Every refill we wanted (which is a lot when you're eating salty dim sum) was the same wait time. My boyfriend was sitting in the aisle seat when a steaming hot cart sears his leg! He screams that they've burnt him and the lady just LAUGHED! She laughed and said "Sorry baby! You ok!" She laughed and told her other friends. Eventually he asked another woman for some ice for his leg. She didn't understand and had to get the one English speaking waiter, who also didn't seem to understand. Eventually he got it and translated...this lady also laughed. I'm not the expert on Chinese culture but it seems that burning a white man is funny. On top of that they didn't discount us or even say sorry. They're REALLY lucky we're not the suing type. Just imagine if an American restaurant burned your leg, laughed, and ignored you... Stay away from here! The food is just ok, but its not worth it at all.
Pros: Red lantern decor?
Cons: Service, waitstaff, language barrier, slow
07/20/2008 Posted by crayonbox77
I live in Chinatown so I'm pretty used to the language and culture barrier. It's usually not a problem, but the people here have the worst ethics and professionalism of any place in Chinatown. I went to Dim Sum with a group of six people. It was very crowded so seating was limited. One person with us was a larger man, and as we sat down they insisted that he sit on the inside since he may block the aisle from carts going through. We just brushed it off ans sat down. We had to ask 4 times for water and when they gave it to us is was warm with no ice...probably bathroom water. Every refill we wanted (which is a lot when you're eating salty dim sum) was the same wait time. My boyfriend was sitting in the aisle seat when a steaming hot cart sears his leg! He screams that they've burnt him and the lady just LAUGHED! She laughed and said "Sorry baby! You ok!" She laughed and told her other friends. Eventually he asked another woman for some ice for his leg. She didn't understand and had to get the one English speaking waiter, who also didn't seem to understand. Eventually he got it and translated...this lady also laughed. I'm not the expert on Chinese culture but it seems that burning a white man is funny. On top of that they didn't discount us or even say sorry. They're REALLY lucky we're not the suing type. Just imagine if an American restaurant burned your leg, laughed, and ignored you... Stay away from here! The food is just ok, but its not worth it at all.
Pros: Red lantern decor?
Cons: Service, waitstaff, language barrier, slow
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